GeniusFolks
Client Support

We're Here.
Always.

Dedicated support from real engineers who understand your codebase. No ticket queues, no scripted responses — just fast, expert help when you need it.

mail

Email Support

Submit a detailed request and receive a response from our engineering team within 24 hours on business days.

Send a Request →
chat

Live Chat

Real-time assistance during business hours. Connect with a team member who knows your project inside and out.

Available 9 AM – 6 PM IST
call

Priority Phone

For clients on retainer or enterprise plans, a direct line to your dedicated project lead for urgent escalations.

Retainer Clients Only

Post-Launch Support Plans

Every project includes a complimentary support period. For ongoing partnership, choose a plan that fits your needs.

Essential

Bug Fixes

  • check 30-day post-launch coverage
  • check Critical bug resolution
  • check Email support (48h response)
Included with every project
Popular

Growth

Retainer

  • check Monthly development hours
  • check Priority bug fixes & updates
  • check Slack channel access
  • check Performance monitoring
Get Started

Enterprise

Dedicated

  • check Dedicated support engineer
  • check SLA-backed response times
  • check Priority phone line
  • check Quarterly strategy reviews
Contact Sales

Need help?

Whether it's a quick question or an ongoing partnership, our team is ready to support you at every stage.

Get a Free Quote

Tell us about your project and we'll get back within 24 hours.








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